So as to income out my winnings, I needed to complete the verification method which was uncomplicated in providing identification facts.
If you suspect There's been a misunderstanding or if you will discover particular information associated with your situation that involve interest, we kindly request you to definitely Speak to our purchaser guidance crew once more.
The player from Australia is complaining about the prolonged verification system. We turned down the criticism because the participant did not respond to our messages and inquiries.
Feel free to reach out all over again When you have any thoughts, challenges, or worries – we are only an electronic mail absent and will almost always be delighted to assist you.
The participant from Australia complained about not obtaining the level 8 VIP amount marketing, a $450 reward, from an online casino. The casino had in the beginning claimed the reward were presented.
We understand the necessity of a smooth verification process, and we are actively Doing the job to improve our procedures according to feedback such as yours. Please be certain that the data is taken care of Together with the utmost treatment, and we choose your privacy severely.
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The participant's verification is delayed for over 3 months. Even when we assumed that The problem has actually been resolved, without having a affirmation from the player, we were compelled to reject this complaint.
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The participant from New Zealand was not able to withdraw due to complications with the payment processor. two months following publishing the criticism, the casino made a manual withdrawal to another payment process.
We assure you that we are committed to furnishing a good and reliable gaming ecosystem for all our players. Your feedback is efficacious to us, and We're going to use it to improve our expert services and tackle any considerations.
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